Contact Us

We're here for you! Reach out to us anytime — our team is ready to assist with orders, returns, or general inquiries.

Reach Out Anytime

We’re Just A Call Or Message Away

Need assistance? Our support team is always ready to help you with any questions or concerns. Reach out anytime — we’re here for you!

Call Us

+1 (270) 605-2207

Email us

CONTACT@HIDAEXPRESS.COM

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Frequently Asked Questions

Your Questions, Answered Simply

Find clear answers to the most common questions about our products, orders, and services — all in one place.

How long does delivery take?

Most orders are delivered within 3–7 business days, depending on your location.

Yes! You can return products within 14 days if they're unused and in original condition. See our Refund Policy for details.

You can reach us via email at support@blue-newt.com or through the contact form on our website.

We accept major credit/debit cards, PayPal, and other secure payment methods.<

Once your order is shipped, we’ll send you a tracking link via email.

Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of purchase. Contact us as soon as possible.

 If your item arrives damaged, please contact us within 48 hours with photos. We’ll arrange a replacement or refund.

Yes, returns are accepted within 14 days if the product is unused and in its original packaging.

To request a refund, contact us with your order number and reason. We'll guide you through the process.

Absolutely. We use secure encryption and never share your data with third parties.